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Login details do not work
Please make sure to copy and paste your username and password in the text fields during logon. Logins are case sensitive! With randomly generated logins it is easy to confuse a letter, number or special character or enter a letter using the wrong case.If your login does not work and you believe you still have time left in your membership then please check the following:
- Ensure your credit card or payment option has not been cancelled if rebilling is in place
- Check your membership expiry date if you selected the non recurring billing option
- Have you used your login on 3 different multiple computers within 1 hour? if so email support your membership username for a username reset
- Temporarily disable your antivirus software and/or add the domain name to the 'safe' list
- Have you been the victim of password trading or handed your account details to someone else, if so then your account would have been immediately suspended as we have security in place to avoid this, if you believe you are innocent then email support for a username reset - please include your member area username in the email.
topForgotten login details
If you have forgotten your login details then please complete this form with the relevant signup information.
topCanceling membership
If you would like to cancel your membership then please complete this form with the relevant signup information.
topDownload speed is slower than usual
Occasionally during peak hours our sites may appear to have 'slowed', this would normally last for a maximum of 1 hour before we are able to increase our live speeds to accommodate, if you feel that the speed is consistently slow then please email support with your username and a brief description of what time and how often, and we will do everything we can to rectify the issue.
topCan't play the member's videos
The most common error is video downloads, in particular streaming them from the site, all videos are tested thoroughly in windows media player and are in a standard supported format. If you have errors playing videos from the member's area then please make sure you are using these instructions: right click the video thumbnail and select 'save target as', then save the video to your videos folder or anywhere else you may wish to store them, then you can play them from this location. If this method does not work then email support.
topImages save as .bmp instead of .jpg
This is caused when your browser's temporary internet cache is full. To clean out your cache in Internet Explorer click Tools->Options->General then click delete files option. Then close all browser windows and reopen your browser.Security software may also cause your files to be saved as .bmp instead of .jpg. Norton Internet Security 2003 has caused this problem. To get around this problem disable Norton while surfing the members' area of our sites and re-enable it once you log off.
topImages are blurred or distorted
If you are viewing images on one of the sites and the images appear distorted / cartoonish, please read below:
- Make sure your color quality settings are set to their highest. In Windows: Control Panel -> Display -> Settings
- Make sure your graphics card driver is updated to the latest driver version. You may need to contact your computer manufacturer in order to get an updated driver. An old driver is most likely the cause of the problem.
- Update your browser to the latest version.
topBroken link in the member's area
If you click a link or thumbnail and a 'file not found' screen is displayed then please copy the address from the address bar and email it to support so that we can get is sorted immediately.
topA video or an image is corrupted when trying to view the file
If you click a link or thumbnail and the file is not displaying correctly are displays a 'corrupted' pop up warning then please copy the address from the address bar and email it to support so that it can be fixed as soon as possible.
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